ah88 Privacy Policy

When you register for an account, we collect your full name, date of birth, email address, mobile number, and a government-issued identification number as required for age and identity verification under Philippine regulations. During normal use of the platform, we also collect transactional data such as deposit amounts, withdrawal requests, game history, and payment method details. We collect technical information automatically, including your IP address, device type, browser version, and session timestamps, to help us maintain platform security and improve performance. If you contact our support team, we retain records of that correspondence so we can follow up accurately and consistently. We do not collect sensitive personal information such as biometric data, health records, or political opinions, and we have no interest in doing so.

All information you provide must be accurate and up to date. Providing false information during registration may result in account suspension and forfeiture of any associated funds, in line with our Terms and Conditions.

We use the information we collect primarily to operate and maintain your account, process deposits and withdrawals in Philippine pesos, verify your identity and age, and deliver the games and features available on the platform. Your contact details allow us to send you important account notifications, respond to support queries, and, where you have opted in, share relevant platform updates. Technical data helps us detect unusual activity, prevent fraud, and keep the platform stable and secure for all Filipino players. We may use aggregated, anonymised data for internal analytics to understand how the platform is used and where we can improve — this data cannot be traced back to any individual user. We do not use your personal information to make automated decisions that have a significant legal or financial effect on you without human review.

We will never sell, rent, or trade your personal information to third-party marketers. Any sharing of data with service providers is strictly limited to what is necessary for them to perform their function on our behalf, and they are bound by confidentiality obligations.

ah88 may share your personal information with trusted third-party service providers who assist us in operating the platform — for example, payment processors who handle PHP transactions, identity verification services, and cloud infrastructure providers. These partners are permitted to use your data only for the specific purpose for which it was shared, and they are required to maintain appropriate security standards. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts when we are legally required to do so, or when disclosure is necessary to protect the rights, property, or safety of ah88, our players, or the public. In the event that ah88 undergoes a business restructuring or acquisition, your data may be transferred as part of that process, and you will be notified in advance where required by law. We do not share your data with any third party for their own marketing or commercial purposes.

We take the security of your personal information seriously and apply a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. Data transmitted between your device and our platform is encrypted using industry-standard protocols. Access to personal data within our organisation is restricted to staff who need it to perform their job, and all such staff are trained on data handling responsibilities. We conduct regular reviews of our security practices and update them as threats evolve. While no online platform can guarantee absolute security, we are committed to maintaining a level of protection that is appropriate to the sensitivity of the data we hold. If you suspect that your account has been accessed without your authorisation, please contact us immediately at [email protected] and change your password right away.

We retain your personal information for as long as your account remains active and for a reasonable period afterwards, as required by applicable Philippine laws and regulations governing financial records and gaming operations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure to comply with anti-money laundering obligations. When data is no longer required for legal or operational purposes, we securely delete or anonymise it so that it can no longer be linked to you. If you request deletion of your account, we will process that request in accordance with our legal obligations and inform you of any data we are required to retain and for how long. You can submit a deletion request by emailing [email protected] with your registered account details.

As a user of ah88 based in the Philippines, you have the right to access the personal information we hold about you, to request corrections if any details are inaccurate, and to ask us to delete your data where we are not legally required to retain it. You may also withdraw consent for optional communications such as promotional updates at any time by contacting us or updating your account preferences. If you believe we have handled your data incorrectly, you have the right to raise a concern with the relevant Philippine data protection authority. We are committed to responding to all data-related requests within a reasonable timeframe and in plain, clear Philippine English. To exercise any of these rights, please email [email protected] with your full name, registered email address, and a description of your request.

For questions about responsible gaming tools and self-exclusion options, which may involve processing of your personal data, please visit our Responsible Gaming page for dedicated guidance.